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Ezy

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Terms & Conditions

Effective Date: 16-09-2026

By booking a service with Ezy, you agree to these customer terms and conditions for service access, service delivery, scheduling, subscriptions, cancellations, claims, liability, and payments.

1. Service Access

  • Ensure the vehicle is accessible at the scheduled time
  • Understand that if access is not provided, the service may be marked as completed or rescheduled

2. Vehicle Condition

  • Confirm there are no valuables, cash, documents, or electronics left inside the vehicle
  • Understand that Ezy is not responsible for the loss of personal belongings left in the vehicle

3. Service Scope

  • Ezy provides eco-friendly, water-efficient car and bike cleaning services
  • Service includes exterior cleaning; interior cleaning depends on the selected package
  • Heavy dirt, mud, or stains may not be fully removable in one session
  • Service is limited to accessible parking locations

4. Time Flexibility

Service timing may vary slightly due to traffic, weather, or operational reasons.

5. Rescheduling & Cancellation

  • Customers must inform Ezy at least 2 hours before the scheduled service for cancellation or rescheduling
  • Late cancellations may be charged or counted as a completed service
  • No refunds are provided once the service is completed
  • In case of service issues, customers must report them within 24 hours
  • Approved refunds, if any, are processed within 5 to 7 working days

6. Subscription Plans

  • Services follow the selected plan schedule
  • Missed services caused by customer unavailability may not be compensated
  • Subscription plans are non-refundable once activated, except in special cases approved by Ezy

7. Damage & Liability

Ezy takes utmost care while servicing vehicles. The following liability rules apply:

  • Pre-existing damage must be informed before service begins
  • Ezy is not responsible for existing scratches or dents
  • Ezy is not responsible for electrical or mechanical failures
  • Ezy is not responsible for items left inside the vehicle
  • Any damage claim must be reported within 24 hours and should include proof
  • If liability is proven, Ezy's maximum responsibility is limited to the amount paid for the relevant service

8. Service Area

Services are limited to the operational area defined by Ezy.

9. Safety & Cooperation

Customers must cooperate with service staff and ensure a safe working environment.

10. Payment Terms

  • Payment must be completed at the time of booking or as per the selected payment method
  • Subscription plans are billed in advance
  • Failed payments may lead to service suspension
  • Prices are subject to change with prior notice

11. WhatsApp & Customer Communications

By providing a mobile number and booking or using an Ezy service, you agree that Ezy India LLP and its authorised service providers may contact you through WhatsApp, telephone, SMS, email, or in-app notifications for communications connected with your account and our services, including:

  • Order confirmations, scheduling information, payment updates, worker-arrival updates, cancellations, refunds, and other service-related notifications
  • Follow-up messages to check service completion, order quality, customer satisfaction, complaints, and support requirements
  • Requests for ratings, reviews, surveys, photographs, or other feedback about an order or the Ezy experience
  • Offers, discounts, new-service announcements, promotional campaigns, and other marketing material where the customer has consented or such communication is otherwise permitted by applicable law
  • Account, safety, policy, and operational announcements relating to Ezy services

Operational messages that are necessary to fulfil, support, or protect a booking may still be sent even if you opt out of promotional messages. You may withdraw your consent to WhatsApp marketing at any time by replying "STOP" or "OPT OUT" to a promotional message, using any unsubscribe option provided, or contacting Ezy support. We will honour the request within a reasonable period, subject to applicable law.

Message frequency may vary, and internet or mobile-data charges may apply. You are responsible for providing a number that you are authorised to use and for keeping it current. WhatsApp communications are also subject to WhatsApp's own terms and privacy practices. Ezy will never ask you to disclose a payment PIN, banking password, or one-time password through an unsolicited message.

12. Privacy

Your use of our services is also governed by our Privacy Policy.

13. Confirmation

By proceeding with a booking, you confirm that you have read and agreed to these terms.